Choosing a Towing Company
How many years have you been in business?
Chances are that a towing company that has been in business for several years is doing something right and holds up to very high standards of customer service. Newer tow companies usually have limited knowledge for newer vehicles and mostly originate from hauling junk and scrap vehicles. This is where you really need to ask yourself, do I really want to trust them with towing or transporting my newer vehicle?
Have you ever been professionally trained in towing and recovery?
With today's technology in automobiles, it is critical they be handled correctly. Not every vehicle should be towed or transported the same. There are standards in the towing industry that must be followed to prevent critical damage to your vehicle. This is where you need to listen to that gut feeling about the answer they provide you with. Remember that old saying, you get what you pay for, so go ahead and take the time to call another company and keep in mind the cheapest isn't always the best choice.
Have you ever worked for another professional towing company?
This is a good thing if they answered yes to the question, most professional towers have had at least 5 years on the job apprenticeship experience in loading, unloading, winching & recovery. Thus learning the industry standards for correct hook up points, tie down points and winching points for today's modern vehicles. If you are not satisfied with their answer and feel they lack the experience necessary, then this is where you probably should call and ask questions to another towing company.
What are you prices?
Most towing company's have a rate schedule that includes charges for en-route mileage, hook up and also charge per loaded mile. Towing companies that charge this way believe they can take advantage of your unfortunate roadside situation and are able to take more of your hard earned money. We believe in a flat rate schedule, you have a right to know the exact cost from point A to point B with no hidden charges. When Rapid Roadside Services quotes you a price, that is the only price you will pay.
What form of payments do you accept?
You don't want your vehicle being towed to the impound lot just because the towing company you called only accepts cash. Make sure they accept the form of payment that you plan to use when you call them. If you choose a credit card payment, be sure to ask if they can process the card on location of the disabled vehicle. A lot of tow company's actually write your personal information down and then run it at their location, meaning your personal credit card information is stored and possibly lying around for others to see.